From the moment you arrive at the facility and enter the ward, you will find our staff ready to welcome you with warmth and professionalism. Our goal is to make you feel at ease from the very first moment, helping you get your bearings inside the nursing home, showing you to your room, and attending to your immediate needs. We want to ensure a peaceful start to your stay, where person-centered care comes first.

The administrative reception of the patient takes place at the Administrative Offices located on the ground floor. The desk is at your disposal with open all day, from 7:00 AM to 8:00 PM.

To complete the registration process, you must bring the following documents:

• Valid ID document
• Health insurance card
• Hospitalization certificate
• Insurance card (for patients with coverage)
• Any previous medical documentation

At the end of the procedure, he will be accompanied by our staff to the assigned hospitalization room and entrusted to the care of the nursing team. In the room, the reception staff will hand over the Service Charter, along with the satisfaction questionnaire and a form for any reports.

To make your stay more comfortable, we recommend bringing your everyday essentials:

• Pajamas or nightgown
• Underwear
• Bathrobe and slippers
• Personal care items
• Any personal aids regularly used

The Nursing Home will still provide a welcome kit containing some basic hygiene products.

Our rooms are designed to offer maximum comfort, privacy, and safety. We have single rooms, double rooms, and suites equipped with a small sitting area and a sofa bed, allowing a companion to stay overnight free of charge. There are also rooms equipped to ensure total autonomy and safety for wheelchair-using patients.

All rooms are equipped with:

• Private bathroom and terrace
• Personal safe
• TV and adjustable air conditioning
• Free Wi-Fi connection
• Healthcare staff rapid call system
• 24-hour guaranteed assistance

Throughout your entire stay, you will be carefully monitored by our medical and nursing staff. For any needs, day or night, you can contact the staff in real time using the convenient call system located next to the bed.

The physician in charge of your care will keep you constantly updated on your health condition, ongoing tests, therapies, and any procedures. In full respect of your privacy, this information will be shared only with family members or trusted individuals whom you have expressly authorized.

Visitor access is allowed every day from 08:00 to 21:30, while respecting the peace, privacy, and care needs of all patients.

If a family member wishes to stay by your side even during the night, in all our rooms (singles, doubles and suites) the Overnight accommodation for the companion is free.

The facility has a large paid parking lot reserved for patients and their companions, with spaces dedicated to people with disabilities to ensure convenient and barrier-free access.

The clinic is covered by a fast and free Wi-Fi network, available to you and your guests to browse, work, or stay in touch with friends and family throughout your stay.

Our menus are customized based on the clinical guidelines of the healthcare staff and your specific nutritional or dietary needs, offering a balanced, adequate, and personalized diet.

For your peace of mind, every room is equipped with a personal safe where you can store small valuables. We recommend, however, that you bring to the clinic only what is strictly necessary for your stay and leave particularly precious items at home.

The Nursing Home strictly protects the confidentiality of personal and clinical data. Every medical or nursing service is performed guaranteeing the right to clear, transparent information supported by your informed consent.

During your hospital stay, the medical and nursing staff are available to address any questions or needs you may have. Using the call system in your room, you can request assistance at any time: the staff on the ward will respond promptly, 24/7.

Private and insured patients who need to be admitted to our facility may request a cost estimate in advance by emailing preventivi.assicurati@clinicapioxi.it.

For the financial management of the hospital stay, the following procedures apply:

• Deposit for scheduled hospital admissions: Before admission, a deposit equal to the’80% from the estimate (clinical quota). In the absence of an estimate, the down payment is calculated based on the expected days of hospitalization
• Final BalancePayment is made directly at the time of discharge.
• Prolonged hospital stays: For long-term hospital stays, partial invoices will be issued, to be paid on a weekly basis

Casa di Cura Pio XI is a private healthcare facility and does not operate under agreement with the National Health Service (SSN).

At the medical center, you can arrange for healthcare and administrative services by choosing from several options:

• Credit cards and debit cards: We accept all types and denominations of paper money
• Bank transfer
• Check
• Cash: within the limits established by current law

For the discharge, we invite you to leave the hospitalization room by 9:30 am and to go to the Administrative Offices on the ground floor. Through the dedicated totem, you can select the desired service to complete the bureaucratic process and request certificates, a photocopy of the medical record or further health documentation.

The Clinic Debt Collection Office is open to the public from Monday to Friday from 09:00 to 19:00 and can be contacted by phone at the number 06.66 49 45 67.

The first copy of the medical record is free of charge. You can request and collect it in two ways:

• On-site: Pickup must be made in person by the owner, who must present a valid form of identification, or by an authorized representative (who must present a written authorization and photocopies of the identification documents of both the authorizing party and the representative)
• By email: by sending a request to direzionesanitaria@clinicapioxi.it

The satisfaction questionnaire and the form for reporting any complaints, delivered to the room by the reception staff along with the Service Charter, can be submitted, even anonymously, in the appropriate boxes located near the administrative offices.

Our commitment to you does not end with the discharge. Should your treatment require it, you can continue with specialist visits, diagnostic tests, follow-up check-ups, or rehabilitation activities directly at our outpatient clinics. Our staff will provide you with all the information to easily schedule your future appointments.